Effective Date: 04-08-2025

This Privacy Policy ("Policy") outlines how we collect, use, store, protect, and disclose your personal information when you access or use our website (the "Site") and its associated services. By accessing the Site or providing us with your personal information, you agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.
At My Best Life data protection is a matter of trust, and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information-gathering and dissemination practices.

OBJECTIVE AND SCOPE

We are committed to protecting your privacy and personal data. This Policy explains how we handle your personal information, including:

• How we collect your personal information.
  
• The purpose for which we collect and use this information.
  
• How we protect and disclose your personal information.
  
• Your rights regarding your information.
  

This Policy applies to the website, which includes all related subdomains, mobile sites, applications, and services, and any personal information we collect offline. If we amend this Policy, we will post the updated version here. Please review the Policy periodically to ensure you are aware of any changes.

This Privacy Policy explains how the Site gathers personal information, classified as mandatory or optional as part of the normal operation of our services; and uses discloses, and protects such information through the Site. This detailed privacy policy enables you to take informed decisions in dealings with us. Our parent, subsidiaries, and joint ventures operate under similar privacy practices subject to the requirements of applicable law.

INFORMATION WE COLLECT

When you use our Site, we collect and store your personal information. We gather your information in the following manner: 

Personal Information

We collect personal information when you visit the Site, register for an account, make a purchase, or interact with us in any way. This information may include:

• Contact Information: Name, email address, phone number, billing and shipping addresses.
• Payment Information: Credit card details, bank account information, payment history.
  
• Order Information: Product orders, delivery instructions, and order status.
  
• Device Information: IP address, browser type, operating system, and device type.
• Cookies and Tracking Data: Information about your interactions with the Site, browsing behaviour, location, and usage analytics.
  

Non- Personal Information

We may also collect non-personal information that is not associated with any specific individual, such as:

• Usage statistics: pages visited, time spent on the Site, referring URLs, etc.
  
• Aggregated data about user behavior on the Site to improve user experience.

Minor Policy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that a minor has provided us with personal information, we will delete that information as quickly as possible.

HOW WE COLLECT YOUR INFORMATION

• Direct Collection: When you register for an account, place an order, or contact our customer service team.
• Automatic Collection: We automatically collect information through cookies, web beacons, and other tracking technologies. This includes information about your browsing activity, device information, and interaction with our ads and content.
  
• Third-Party Sources: We may receive information about you from third parties, such as service providers, partners, and marketing affiliates.

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process Transactions: To complete purchases, process payments, and provide you with invoices and receipts.
  
• Provide Services: To manage your account, offer personalized recommendations, and improve your shopping experience.
• Customer Support: To address inquiries, resolve issues, and provide technical support.
  
• Marketing and Communication: To send newsletters, promotions, offers, and other marketing communications based on your preferences.
  
• Security and Fraud Prevention: To monitor and prevent fraudulent activities and protect the integrity of our services.
  
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
  

SHARING YOUR INFORMATION

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party companies that provide services on our behalf, including payment processors, logistics companies, marketing partners, and customer service providers.
• Legal Requirements: We may disclose your personal information to comply with legal obligations, respond to court orders, subpoenas, or other lawful requests by public authorities.
  
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.
• Affiliates and Partners: We may share your information with affiliates and joint ventures for business purposes.
  

We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our Web site and visitors, such as the number of visitors, the number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

BEHAVIORAL ADVERTISING

We use your personal information for targeted advertising purposes. This includes showing you ads that may be of interest to you based on your browsing history and behavior on the Site.

• Google Analytics: We use Google Analytics to help us understand how customers interact with our Site. For more details on how Google collects and uses your data, please visit Google's Privacy Policy.
  
• Opt-Out: You can opt-out of Google Analytics by visiting the Google Analytics Opt-Out Page.

COOKIES AND TRACKING TECHNOLOGIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. We use cookies and similar technologies to collect information about your interaction with the Site. These technologies help us provide a better user experience by remembering your preferences and tracking usage patterns.

• Necessary Cookies: Essential for Site functionality, such as login and cart management.
  
• Performance Cookies: Help us analyze Site traffic and user behavior.
  
• Advertising Cookies: Used to deliver targeted ads to you.
  

You can manage or disable cookies through your browser settings, but this may limit your ability to use certain features of the Site.

DATA RETENTION

We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. We implement technical, physical, and organizational safeguards to protect your information from unauthorized access.

YOUR RIGHTS

• Access and Correction: You can access, update, or correct your personal information through your account settings or by contacting us directly.
  
• Opt-Out: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in emails or by contacting us
• Data Deletion: You can request the deletion of your personal information by emailing us at hello@mybestlifenutrition.com .

SECURITY

We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

LINKS TO THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before submitting any personal information.

POLICY CHANGES

We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on the Site with the updated effective date. Please review the Policy periodically to stay informed about how we are protecting your information.

GRIEVANCE REDRESSAL

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Customer Care Officer as mentioned below via mail, email or phone. 

Customer Redressal Officer

Email: hello@mybestlifenutrition.com
Address: CoreRasa Nutrition Pvt Ltd
No. 526/105/1, 2nd Floor, 1st Main Road, SR Compound, Off Bannerghatta Road, Bangalore- 560076